By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read these terms carefully before using our website or placing an order.
You must be legally capable of entering into a binding contract under applicable Indian law to purchase products from our website.
If you are under 18 years of age, you may use the website only with the involvement and supervision of a parent or legal guardian who accepts these Terms & Conditions.
We reserve the right to refuse service, suspend an account, or cancel an order if we believe these terms have been violated or incorrect information has been provided.
3Account & Registration
If you create an account with Sibling Shoe, you are responsible for:
Providing accurate and complete information.
Keeping your account information up to date.
Keeping your password confidential.
Preventing unauthorized access to your account.
Informing us immediately if you believe your account has been compromised.
You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.
We may suspend or terminate an account where we reasonably believe there has been misuse, fraudulent activity, or a violation of these Terms & Conditions.
4Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, specifications, and other information displayed on our website are accurate.
However, slight variations may occur due to:
Screen and display settings
Photography and lighting
Natural characteristics of leather
Hand-finishing and handcrafted production
Manufacturing variations
Natural leather may contain subtle variations in grain, colour, texture, or markings. These are characteristics of genuine leather and are not necessarily defects.
5Prices
All prices displayed on the website are subject to change without prior notice.
We make every effort to maintain accurate pricing. However, errors may occasionally occur.
If a product has been listed at an incorrect price due to a technical, typographical, or pricing error, we reserve the right to:
Cancel the order; or
Contact you regarding the correct price before processing the order.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.
6Placing an Order
When you place an order on our website, you are making an offer to purchase the selected product.
Receipt of your order confirmation does not necessarily mean that your order has been accepted.
An order will be considered accepted when Sibling Shoe confirms and/or dispatches the product, subject to these Terms & Conditions.
We reserve the right to refuse or cancel an order for reasonable reasons, including:
• Product availability
• Pricing or product info errors
• Payment issues
• Incorrect customer details
• Suspected fraudulent activity
• Delivery restrictions
• Unusual or bulk orders
• Breach of Terms & Conditions
If your order is cancelled after payment has been processed, the applicable amount will be refunded.
7Order Cancellation by Customer
You may request cancellation of your order before it has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible.
If cancellation is accepted before dispatch, the eligible amount will be refunded according to our refund policy.
We reserve the right to cancel an order where necessary. Reasons may include:
Product becoming unavailable
Incorrect pricing or product information
Payment failure
Suspicious or fraudulent transactions
Incorrect or incomplete delivery information
Technical errors
Circumstances beyond our reasonable control
If payment has already been received for a cancelled order, the eligible amount will be refunded.
9Payment
We may accept payment methods displayed on our website, which may include:
Credit cards
Debit cards
Net banking
UPI
Other payment methods made available through our payment partners
You agree to provide valid and authorized payment information.
Payments may be processed by third-party payment service providers. Sibling Shoe does not knowingly request or store your complete card credentials beyond what is necessary for processing and transaction records.
We are not responsible for unauthorized use of payment instruments caused by circumstances outside our reasonable control.
10Fraudulent Transactions
Sibling Shoe reserves the right to cancel transactions that appear to be fraudulent, unauthorized, suspicious, or in violation of these Terms & Conditions.
Where appropriate, we may investigate fraudulent activity and take legal or other action permitted by law.
Any losses, costs, or damages arising from fraudulent use may be recovered from the responsible party to the extent permitted by law.
11Shipping & Delivery
We aim to process and deliver orders within the estimated delivery period shown on our website or communicated to you. Delivery times may vary depending on:
Delivery location
Product availability
Courier services
Weather conditions
Public holidays
Customs or regulatory requirements
Circumstances beyond our control
Customers are responsible for providing a correct and complete delivery address and contact details.
If delivery fails because incorrect or incomplete information was provided by the customer, additional delivery charges may apply.
is owned by or licensed to Sibling Shoe and is protected by applicable intellectual property laws.
You may use website content only for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
The Sibling Shoe name, logo, trademarks, product names, designs, and associated brand elements may not be used without authorization.
17Reviews & Customer Feedback
If you submit a review, photograph, comment, suggestion, testimonial, or other content to Sibling Shoe, you confirm that:
The content is your own or you have permission to use it.
It does not violate the rights of another person or business.
It is not unlawful, abusive, defamatory, misleading, or offensive.
It does not contain viruses or harmful software.
It does not contain unauthorized advertising or spam.
By submitting content, you grant Sibling Shoe permission to use, reproduce, display, publish, edit, and distribute that content for business, marketing, promotional, or website purposes, subject to applicable law.
We reserve the right to remove content that we consider inappropriate or that violates these Terms & Conditions.
18Third-Party Links & Services
Our website may contain links to third-party websites or services.
These third-party services may include payment providers, logistics companies, social media platforms, analytics services, or other external websites.
Sibling Shoe does not control and is not responsible for the content, security, privacy practices, or availability of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
19Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:
Available without interruption
Free from technical errors
Completely secure
Free from viruses or other harmful components
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.
20Disclaimer
The website and its content are provided on an "as available" basis, to the extent permitted by applicable law.
We make reasonable efforts to provide accurate information but do not guarantee that all information will always be complete, current, or error-free.
Product-specific warranties, where applicable, will be governed by the warranty terms provided with the relevant product.
21Limitation of Liability
To the maximum extent permitted by applicable law, Sibling Shoe shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Our liability relating to a particular purchase shall, to the extent permitted by law, generally be limited to the amount paid for the product giving rise to the claim.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
22Indemnity
You agree to indemnify and hold Sibling Shoe and its employees, representatives, service providers, and business partners harmless from claims, losses, damages, costs, or expenses arising from:
Your violation of these Terms & Conditions
Your unlawful use of the website
Your misuse of our services
Your infringement of another person's rights
False or misleading information provided by you
This provision applies to the extent permitted by applicable law.
23Termination
We may suspend or terminate your access to the website or your account if you:
Violate these Terms & Conditions
Engage in fraudulent activity
Misuse the website
Provide false information
Engage in unlawful activity
You may stop using the website at any time.
Termination will not affect obligations relating to orders already placed, payments due, intellectual property, confidentiality, liability, or other provisions that are intended to survive termination.
24Changes to These Terms
Sibling Shoe may update these Terms & Conditions from time to time.
Changes will be posted on this page along with an updated "Last Updated" date.
Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.
25Offers & Promotions
Special offers, discounts, promotional codes, and sale events may be subject to additional terms. Unless specifically stated otherwise:
Offers cannot be combined with other offers.
Promotional codes cannot be exchanged for cash.
Promotional codes may have an expiry date.
Offers are subject to product availability.
We reserve the right to modify or withdraw an offer at any time.
Returned or partially cancelled orders may result in the promotional discount being recalculated.
Products purchased during special sale events may have different return or exchange conditions, which will be clearly communicated at the time of purchase.
The terms displayed with a particular promotion will apply to that promotion.
26Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from the use of our website, products, or services shall be subject to the jurisdiction of the appropriate courts in Chennai, Tamil Nadu, India, unless otherwise required by applicable law.
27Entire Agreement
These Terms & Conditions, together with our Privacy Policy and other policies displayed on the website, constitute the general terms governing your use of the Sibling Shoe website and services.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect.
28Contact Us
If you have any questions about these Terms & Conditions, please contact us:
SIBLING SHOE