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Refund / Return / Exchange Policy
Refund / Return / Exchange Policy
Our Policy Guidelines & Requirements
1
Returns & Exchange
No returns accepted.
Exchange only for damaged or defective products.
An
unboxing video is mandatory
to claim exchange for damaged products.
2
Damaged / Defective Items
Notify us within 2-3 days of delivery with an unboxing video and photos of the damage.
Upon verification, a replacement product will be arranged.
3
Process for Exchanges
Contact customer support with order details, unboxing video, and photos.
Once approved, a replacement will be shipped.
4
Cancellation Policy
Orders can be cancelled before shipping only.
Once shipped, cancellation is not possible.
5
Refund / Exchange Timeline
Eligibility:
Only products that are received in a
damaged condition
are eligible for exchange.
Unboxing Video Required:
Customers must share a clear
unboxing video
as proof of damage. Without this, claims cannot be processed.
Reporting Period:
Customers must notify us of the damaged product within
24 hours of delivery
.
Verification:
Once the unboxing video and claim are verified, we will arrange for an exchange.
Exchange Timeline:
Verification will be completed within
2-3 working days
.
Replacement product will be shipped within
5-7 working days
after approval.
Refunds:
We do not provide refunds. Only exchanges are allowed for damaged items.
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