Privacy Policy

2Information We Collect

When you use our website, place an order, create an account, or contact us, we may collect information such as:

3Cookies and Tracking Technologies

We use cookies and similar technologies to improve and personalize your experience on our website. Cookies may help us:

• Keep the website functioning properly
• Remember your preferences
• Maintain your shopping session and cart state
• Improve website performance and loading speeds
• Understand how visitors navigate and use our website
• Support security and fraud prevention
• Measure the effectiveness of our marketing campaigns

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

4How We Use Your Information

We may use your personal information to:

• Process and fulfil your footwear and leather goods orders
• Arrange courier dispatch and doorstep delivery of purchased products
• Process secure payments and authorized refunds
• Provide dedicated customer support and address service inquiries
• Manage your account and authentication credentials
• Communicate with you regarding order confirmations and dispatch tracking
• Send important service, operational, and transaction updates
• Improve our website performance, product catalog, and customer services
• Understand customer preferences and site usage trends
• Prevent fraud, abuse, and unauthorized activities
• Comply with applicable legal, fiscal, and regulatory requirements

Where permitted by applicable law, we may also send information about new handcrafted releases, special offers, and promotions. You may opt out of promotional communications at any time.

5Sharing of Your Information

We may share necessary information with trusted third parties when required to provide our services, including:

6Payment Information

Payments made through our website are processed by secure, PCI-DSS compliant third-party payment gateways (including UPI, Credit/Debit cards, and Net Banking).

Sibling Shoe does not store complete payment card credentials on our own servers. Payment details are handled directly by the relevant payment service provider in accordance with rigorous banking security standards and privacy regulations.

7Order and Delivery Information

To fulfil your purchase, we provide essential information such as recipient name, delivery address, phone number, and package specifications to our logistics and courier partners.

This information is used strictly for order handling, dispatch, courier routing, transit updates, delivery verification, and customer assistance.

8Retention of Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing ongoing customer support
• Maintaining necessary tax, accounting, and transaction records
• Complying with statutory and legal obligations
• Resolving disputes, preventing fraud, and enforcing agreements

When information is no longer needed, we securely delete or anonymize it in accordance with applicable legal guidelines.

9International Data Transfers

Some of our technology infrastructure, cloud hosts, payment processors, or third-party tools may operate servers located outside India.

Consequently, your information may be processed in another country where data protection laws may differ. Where applicable, we ensure that appropriate safeguards and security standards are enforced in compliance with applicable law.

10Your Privacy Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate personal data
• Request deletion or erasure of your personal data
• Request information on how your data is processed and shared
• Withdraw consent at any time where processing is based on consent
• Opt out of marketing newsletters and promotional communications

To exercise any of these rights, please reach out via our contact details below. We may verify your identity before processing requests. Certain transaction records may be retained as required by statutory law.

11Refund and Shipping Information

For purchases below ₹2,000, where a refund is applicable, the refund amount will be processed after deducting the applicable shipping charges.

Any additional terms relating to returns, exchanges, cancellations, refunds, or delivery are governed by our Shipping, Return & Exchange Policy.

12Security of Your Information

We implement industry-standard administrative, technical, and organizational measures—including SSL encryption, secure socket layers, and restricted access protocols—to protect your personal information against unauthorized access, loss, or alteration.

While we take every precaution to safeguard your data, no transmission method over the internet or electronic storage medium is completely impenetrable. Therefore, absolute security cannot be guaranteed.

13Children's Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from individuals under 13. If you believe a child has provided us with personal information without parental or guardian consent, please contact us immediately so we can remove the data.

14Third-Party Websites and Links

Our website may contain links to third-party sites, payment portals, courier tracking pages, and social media platforms.

Sibling Shoe does not control and is not responsible for the privacy practices, content, or policies of third-party platforms. We recommend reviewing the specific privacy policy of any external website you visit.